南昌这家KTV霸王条款太过分……

必发88

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和朋友一起去KTV派对

再次并不罕见

但是你也必须见过

在框中,服务员告诉它

水和零食不允许随身携带

最近,市民夏先生也遇到过这种事情

更令人惊讶的是

新区市监督局分公司成立之前

我多次收到类似的投诉

要求商家进行更正

商人仍然在做我的工作

到底哪,南昌哪家KTV就是这样的牛?

投诉

KTV的外卖食品被告知禁止进入

7月7日,夏先生在美国集团花了130元。

新中心的Maixi KTV新设了一个盒子。

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下午大约一点半,

夏先生和几个朋友去了麦秀KTV唱歌。

服务员将他们带到盒子里

发现他们带了一大包零食和一盒水,

建议没收这些物品,

并说,商店不能吃任何食物。

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夏先生说,小吃和饮料盒原本是消费者的自由。

服务员坚持认为商店有明确的规定,无论是饮料还是小吃,只要食物被取出。

经理直接说他不在乎其他地方,反正他们公司规定,要在KTV唱歌,就不能带食物。

由夏先生主持,

这样的规定侵犯了自己的消费者权益后,

客服经理更是语出惊人,

直接说

所有的KTV都是这样规定的,

要是能找到不管外带食品的店,

就去那里唱歌好了。

无奈的夏先生只能让服务员

收走了携带的零食和水。

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“KTV没收顾客携带的零食和饮料本来就属于霸王条款,不明白商家怎么敢这样的标语张贴在店内入口的醒目位置,难道当地监管部门没有看到吗?”夏先生说。

7个月8日下午,

记者和新建区市场监管局长分局的执法人员

来到麦秀KTV进行检查。

进入麦秀,大门处和前台处的墙壁上确实贴有

“谢绝自带酒水饮料食品”的条幅,

市场监管局工作人员当即把海报撕下来。

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商家

退还消费者包厢费

麦秀负责人李先生坦言,现在所有的量贩式KTV都是采用了这种方式,不让外带食品的情况全都是行规。

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“我们这个KTV也是投了几百万装修的,我们也有自带的超市,消费者团购一个包厢几十元,还带了这么多东西,一瓶水两瓶水还无所谓,你带一箱酒两箱酒的,我这个包厢一点消费都没有,而且我还免费赠送一些东西,那我还怎么赚钱。”

XXThe law enforcement officer of the New District Marketing Supervision Director Bureau said that

They have received complaints from many citizens before

Reflecting the fact that Mai Xiu KTV prohibits consumers from carrying snacks,

They have repeatedly asked merchants to make corrections,

Merchants are not allowed to infringe on the rights of consumers.

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Law enforcement officers on the spot tore off the poster with the words “prohibition of take-away” on the wall, ordered the merchants to immediately rectify and go to the branch office for investigation.

After on-site coordination, Mr. Li expressed his willingness to accept the rectification and refunded Mr. Xia’s box fee of 130 yuan.

Provisions for KTV “Don't Decline Your Drink”

The reporter also consulted a lawyer

Lawyer:

“Don't bring your own drink” is a typical overlord clause

Liu Yunlong, a lawyer at Jiangxi Huabang Law Firm, said that the customer to KTV consumption and operators essentially formed a service contract relationship, and the principle of fairness was emphasized in the contractual relationship. The "rejection of own drinks" is obviously unfair and belongs to the typical overlord clause.

According to the provisions of Article 26 of《消费者权益保护法》, the operator shall not exclude or restrict consumer rights, reduce or exempt the operator’s responsibility, increase consumer liability, etc. by means of format clauses, notices, declarations, store notices, etc. Unfair and unreasonable provisions may not use format clauses and use technical means to force transactions.

《消费者权益保护法》Article 9 stipulates that consumers have the right to choose their own goods or services. Consumers bring their own drinks to KTV. To a certain extent, they can be said to be consumers' choices about the comparison of goods. Consumers mainly engage in KTV entertainment services in KTV. Consumers have full autonomy to choose the type of service. Operators who refuse to bring their own drinks are obviously depriving consumers of their rights.

xx消费者向相关行政部门投诉,

该部门应在收到投诉之日起七个工作日内,

处理并告知消费者。

新区市场和质量监督管理局

反复请求运营商进行更正,

但仍然不正确,

各种原因引人深思。

来源:南昌晚报

编辑艺邓一通